This privacy policy explains how Phoenix Digital Systems Limited uses personal information when you contact us or use this website.
Who we are
Phoenix Digital Systems Limited, trading as Phoenix Digital Systems, supplies and supports workplace print, document software and interactive display services. Phoenix Digital Systems Limited is the data controller for the personal information covered by this policy. Its company number is 10496796.
Information we may collect
When you contact Phoenix, you may provide your name, company or organisation, email address, telephone number, details of your enquiry or support request, and any other information you choose to include.
How we use your information
Phoenix uses this information to respond to enquiries, provide requested support, prepare quotations, discuss relevant services, manage customer and business relationships, and meet legal or regulatory responsibilities.
Depending on the circumstances, Phoenix relies on taking steps at your request before entering into a contract, performing a contract, its legitimate interests in running the business and responding to people who contact it, a legal obligation, or your consent where consent is specifically requested.
Sharing information
Trusted service providers may process information for Phoenix where this is necessary to run the business, operate the website, communicate with you, or provide requested services.
Phoenix does not sell personal information or share it with third parties for their own marketing or advertising.
How long we keep information
Phoenix keeps personal information only for as long as it is reasonably needed for the purpose for which it was collected and to meet applicable legal, accounting or business-record requirements. The appropriate period depends on the nature of the enquiry or relationship.
Your rights
Under UK data-protection law, you may have rights to ask for access to your personal information, correct inaccurate information, request deletion or restriction, object to certain processing, or receive information in a portable form. Where processing relies on consent, you may withdraw that consent. These rights depend on the circumstances and are not always absolute.
Contacting Phoenix
To ask about your information or exercise a data-protection right, use the Contact page, call 01883 330 197, or write to Phoenix Digital Systems Limited, Unit 7 Westerham Trade Centre, The Flyers Way, Westerham, Kent, TN16 1DE.
Complaints
If you are not satisfied with Phoenix’s response to a data-protection concern, you can complain to the Information Commissioner’s Office (ICO).